As a company that values its customers, we strive to provide you with an experience that makes you feel confident in your purchase and use of our products and services. We hope your selection brings you many years of enjoyment.
Online purchases are accepted for credit or exchange only in the U.S. if returned in saleable condition within 90 days after delivery date, accompanied by the original sales invoice, diamond/jewelry certificate, all complementary/gift items, all original packaging and collateral material. Gift recipients are entitled to a nonrefundable merchandise credit.
Once we receive your returned item and it is accepted, your refund or exchange will be processed in just a few days. Upon receiving your return, the item and collateral material will be reviewed by our Quality Assurance Department. Please note that items showing signs of wear or that have been altered, resized or damaged in any way cannot be accepted for return. Special ordered or custom made items, and resized or engraved items may not be returned. We will credit your original method of payment excluding shipping charges within 3 weeks of receiving your return.
Please make sure to securely package and fully insure any returns along with original sales invoice and packaging materials. Return packages that are improperly packaged or uninsured will not be accepted. We are not responsible for loss or damage of return shipments in transit. Please make sure to include your Reason for Return.
Returns may be mailed or returned to our retail store:
Ross Elliott Jewelers
55 W Honey Creek Dr
Terre Haute, IN 47802
If you would like to cancel or change an unprocessed order for any reason, please call us at (812) 232-4621, Monday - Friday, 10am-7pm ET, or Saturday, 10am-5pm ET, as soon as possible or e-mail us at main@rosselliottjewelers.com. We'll do our best to accommodate your request.
You must follow these instructions exactly as failure to do so may prevent the processing of your return. If you have any questions about our return procedure, please contact us at main@rosselliottjewelers.com.
